The Schaefer Guarantee
You know, we wouldn't proclaim "America’s Finest Ranchwear" if we
didn't believe it in our heart and soul. The pride we carry of being
one of the last U.S. designers and manufacturers of genuine, salt of
the earth ranchwear is a feeling that's hard to describe. So we'd be
right disappointed if, for whatever reason, you felt one of our
products wasn't up to snuff. We're relationship people first...earning
and maintaining your respect and goodwill means everything to us. So
if for whatever reason we fall short of your expectations within our warranty period, we will
humbly accept your return of merchandise for a full refund, credit or
exchange.
Gift Certificates
A Schaefer Ranchwear Gift Certificate is a gift that always fits. A
Schaefer Ranchwear Catalog is also included in the package. Gift
Certificates start at $25.00 and sell in any increment over this
minimum amount. To order a gift certificate, simply call toll-free at
800-426-2074, order it online or use our quick and easy order form.
Reference product number SOGIFT.
Ordering Information
To Order Online
SchaeferRanchwer.com.com is open 24 hours a day, 7
days a week. Online Ordering with SchaeferRanchwear.com is really
quite easy! Just find an item you wish to buy, select a quantity and
color (where applicable), and click on the "Add To Cart" button. The
item you selected will be placed in your shopping cart. To buy the
item, click the "Checkout" button. Follow the step-by-step
instructions, and completely fill out the secure order form. Click the
"Checkout" button once more, and your order is complete! In most cases
your order will ship within 24 hours. In the event we are out of
stock, you will be notified by e-mail of the delivery date, at which
point you will have the option of keep the product on back order,
substituting or a full refund. In the event you wish to keep a product
on order which will not be filled within 14 days, we will automatically
process a full refund and then re-charge your card when the product
comes available.
To Order By Phone
Simple. Just call us toll-free at 800-426-2074. Before you call, why
not make a list of what you're interested in. For that matter you can
even CLICK HERE
to print out an order form and fill it out prior to calling. That way
you won't forget your Uncle Chet in Wyoming who took you horseback
ridin' every summer in the Bighorns. We like cash the best, but it's a
little difficult trying to get it through the phone. So, we'll take
plastic: VISA, MasterCard, Discover or American Express. Please have
your credit card number, expiration date and the last three numbers
printed on the back of your card on the signature panel ready. Sorry,
no COD's.
To Order By Mail or Fax
If you want to make an order by mail, you can do that too. Just take
some careful time and be sure you fill out all of the blanks, with the
right numbers, names and such. We'll take a check, money order or
plastic. If you want to use your credit card, make sure to include the
number, expiration date and the last three numbers printed on the back
of the card on the signature panel. Drop it in the mail or better yet
fax it to us. Remember, checks and cash don't work in the fax machine.
Plastic only. If you want us to confirm by fax, please say so and
provide us a return fax number, we’ll confirm your order within 24
hours. Simply CLICK HERE
to download our order form. Follow the instructions included on the
form. Our mailing address and the fax number is featured on the Order
Form for your reference.
Can I Order By E-Mail?
No. Information sent via e-mail is not secure. But with our secure
online ordering system your order and credit card information is
encrypted to prevent anyone else from accessing your information. You
may however inquire about product information and availability via
e-mail by contacting Rick@SchaeferRanchwear.com.
Can I Order Without A Credit Card?
Yes! You can mail us your order and pay by check or money order. CLICK HERE
to view and print out our Order Form. Our mailing address is
conveniently shown at the top of the Order Form for your reference.Upon
receipt of your order, the product(s) ordered will be packaged and
await notification from the bank of your personal check clearing.
Please do not send cash.
Backorders
On occasion, demand exceeds our expectations. You'll receive updates
on the status if there are any significant delays, so you can consider
other options. If you choose to keep a product on back order which is
not anticipated to come in within 14 days from the order date, then we
will refund the full amount of the purchase price and re-charge your
credit card when the product ships. You see, we work off of the the
old saying, "You can't split the loot, till you rob the train."
Return and Exchanges
If for whatever reason our product doesn't meet your expectations,
simply return it to us for an exchange or a refund of its purchase
price unused within 30 days of receipt. Items returned after the 30
days will be on an inspection basis only. Just fill out the
return/exchange form, which is included in the package. Please be sure
to enclose the form so we know who you are and what you would like us
to do. Affix the cut-off shipping label on the outside of the package
which is provided at the bottom of the return form. Make sure the
return is properly insured for it full value, because packages do get
lost. We can not refund an amount for a product we never received.
Please send all returns to:
Schaefer Ranchwear
110 Blue Sky Lane
Mesilla Park, NM 88047
Customer Service 800-426-2074
Errors In Pricing Or Information
Typographic, photographic, and/or descriptive errors are subject to
correction. Merchandise pricing and specifications are subject to
change without notice.
Shipping and Handling
Actual shipping rates are
based upon service choice, weight, dimensions and delivery location
with UPS at the time of placing an order.
Delivery
Your order generally goes out of here no later than the next day, and
you get it within 3-6 business days. We like those guys in the brown
uniforms the best, so try to stay away from the Postal Service if
possible. If you provide us with an e-mail address, we'll notify you
of the day your package shipped along with a tracking number so you can
watch its progress.
Continental United States Delivery Options
UPS Ground / 1-5 Business Days - Delivery based on distance to destination - View U.S. Ground Maps
In-stock merchandise will normally arrive 3-6 business days after the
order is received.
A physical address (street
address) is required.
UPS 2nd Day Air / 2 Business Days - Delivery typically by end of day
A physical address (street
address) is required.
UPS 3 Day Select / 3 Business Days - Delivery by end of day
A physical address (street
address) is required.
UPS Next Day Air / Next Business Day - Delivery typically by 10:30 a.m.
A physical address (street
address) is required.
International Delivery Options
UPS Standard / Day Definite by Date Scheduled - Delivery by end of day
A physical address (street
address) is required.