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Schaefer Outfitter Customer Service Policies

The Schaefer Guarantee
You know, we wouldn't proclaim "America’s Finest Ranchwear" if we didn't believe it in our heart and soul.  The pride we carry of being one of the last U.S. designers and manufacturers of genuine, salt of the earth ranchwear is a feeling that's hard to describe.  So we'd be right disappointed if, for whatever reason, you felt one of our products wasn't up to snuff.  We're relationship people first...earning and maintaining your respect and goodwill means everything to us.  So if for whatever reason we fall short of your expectations within our warranty period, we will humbly accept your return of merchandise for a full refund, credit or exchange.

Gift Certificates
A Schaefer Outfitter Gift Certificate is a gift that always fits.  A Schaefer Outfitter Catalog is also included in the package. Gift Certificates start at $25.00 and sell in any increment over this minimum amount.  To order a gift certificate, simply call toll-free at 800-426-2074, or order online.

Ordering Information

To Order Online
SchaeferRanchwer.com.com is open 24 hours a day, 7 days a week.  Online Ordering with SchaeferRanchwear.com is really quite easy!  Just find an item you wish to buy, select a quantity and color (where applicable), and click on the "Add To Cart" button.  The item you selected will be placed in your shopping cart.  To buy the item, click the "Checkout" button.  Follow the step-by-step instructions, and completely fill out the secure order form.  Click the "Checkout" button once more, and your order is complete!  In most cases your order will ship within 24 hours.  In the event we are out of stock, you will be notified by e-mail of the delivery date, at which point you will have the option of keep the product on back order, substituting or a full refund.  In the event you wish to keep a product on order which will not be filled within 14 days, we will automatically process a full refund and then re-charge your card when the product comes available.

To Order By Phone
Simple. Just call us toll-free at 800-426-2074.  Before you call, why not make a list of what you're interested in.  We like cash the best, but it's a little difficult trying to get it through the phone.  So, we'll take plastic:  VISA, MasterCard, Discover or American Express.  Please have your credit card number, expiration date and the last three numbers printed on the back of your card on the signature panel ready.  Sorry, no COD's.

Can I Order By E-Mail?
No.  Information sent via e-mail is not secure.  But with our secure online ordering system your order and credit card information is encrypted to prevent anyone else from accessing your information.  You may however inquire about product information and availability via e-mail by contacting inquiries@SchaeferRanchwear.com.

Backorders
On occasion, demand exceeds our expectations.  You'll receive updates on the status if there are any significant delays, so you can consider other options.  If you choose to keep a product on back order which is not anticipated to come in within 14 days from the order date, then we will refund the full amount of the purchase price and re-charge your credit card when the product ships.  You see, we work off of the the old saying, "You can't split the loot, till you rob the train."

Return and Exchanges
If for whatever reason our product doesn't meet your expectations, simply return it to us for an exchange or a refund of its purchase price unused within 30 days of receipt.  Items returned after the 30 days will be on an inspection basis only.  Just fill out the return/exchange form, which is included in the package.  Please be sure to enclose the form so we know who you are and what you would like us to do.  Affix the cut-off shipping label on the outside of the package which is provided at the bottom of the return form.  Make sure the return is properly insured for it full value, because packages do get lost.  We can not refund an amount for a product we never received.

Please send all returns to:

Schaefer Outfitter
3430 S. Sam Houston Pkwy. E., Suite 150
Houston, TX 77047 

Customer Service 800-426-2074

Errors In Pricing Or Information
Typographic, photographic, and/or descriptive errors are subject to correction.  Merchandise pricing and specifications are subject to change without notice.

Shipping and Handling
Actual shipping rates are based upon service choice, weight, dimensions and delivery location with UPS at the time of placing an order.

Delivery
Your order generally goes out of here no later than the next day, and you get it within 3-6 business days.  We like those guys in the brown uniforms the best, so try to stay away from the Postal Service if possible.  If you provide us with an e-mail address, we'll notify you of the day your package shipped along with a tracking number so you can watch its progress.

Continental United States Delivery Options

UPS Ground / 1-5 Business Days - Delivery based on distance to destination - View U.S. Ground Maps
In-stock merchandise will normally arrive 3-6 business days after the order is received.
A physical address (street address) is required.

UPS 2nd Day Air / 2 Business Days - Delivery typically by end of day
A physical address (street address) is required.

UPS 3 Day Select / 3 Business Days - Delivery by end of day
A physical address (street address) is required.

UPS Next Day Air / Next Business Day - Delivery typically by 10:30 a.m.
A physical address (street address) is required.

International Delivery Options

UPS Standard / Day Definite by Date Scheduled - Delivery by end of day
A physical address (street address) is required.
UPS Worldwide Expedited / 2-5 Business Days - Delivery by end of day
A physical address (street address) is required.

UPS Worldwide Saver / 1-3 Business Days - Delivery by end of day
A physical address (street address) is required.